Web Site Management Agreements

At Solutions 4 Biz we realise different clients have different needs when it comes to looking after their web sites. Some people want to look after them, themselves and others want us to look after it for them, so we cater for both.

These options are only available to existing customers of ours, that use the Joomla CMS for their web site.

Services

 DIY Web Site Management

Web Site Management Plan (Bi Monthly)

Monthly

Domain Name Management  Not included, must renew yourself  Managed not renewed Same as
Bi-Monthly
Web Hosting Management  Not included, must renew yourself  Managed with agreed providers only. Not renewed Same as
Bi-Monthly
Web Site Maintanence  Not Included. Clients responsbility
  1. Core Joomla updates within main version when released
  2. Plugin updates when Joomla Core Updates are made
  3. OSE Security updates and checks
  4. Regular offsite database back ups
  5. Automatic Web site monitoring for uptime with alerts
  6. Google Web Master Tools account and monitoring 
Same as
Bi-Monthly
Major Joomla Version Upgrades

Not Advised
Charged at Ad Hoc Rate

Advised of planned updates
Charged at Management Plan Rate

Same as
Bi-Monthly

Fixing errors with plugins or update when not compatible

Not Advised
Charged at Ad Hoc Rate

Advised of possible issues
Charged at Management Plan Rate

Same as
Bi-Monthly

Fixes for hacks or compromised web sites On Request
Charged at Ad Hoc Rate

High Priority Given
Charged at Management Plan Rate

Same as
Bi-Monthly

Restore of backups if site fails On Request
Charged at Ad Hoc Rate
High Priority Given
Charged at Management Plan Rate
Same as
Bi-Monthly
General Support Requests On Request
Charged at Ad Hoc Rate
Priority Given
Charged at Management Plan Rate
Same as
Bi-Monthly
Content updates On Request
Charged at Ad Hoc Rate
Priority Given
Charged at Management Plan Rate
Same as
Bi-Monthly
Service Level Agreements
  1. No Monitoring of web site
  2. Response time for downtime and critical alerts during normal business hours is 8 hours
  3. Response time for downtime and critical alerts outside normal business hours, 1-3 working days.
  1. All included activities actioned and monitored
  2. Response time for downtime and critical alerts during normal business hours is 3 hours
  3. Response time for downtime and critical alerts outside normal business hours, 8 hours or next working day.
  4. We will notify you of any recommended extra work required for your web site within 2 working days
 
  1. All included activities actioned and monitored
  2. Response time for downtime and critical alerts during normal business hours is 2 hours
  3. Response time for downtime and critical alerts outside normal business hours, 4 hours or next working day.
  4. We will notify you of any recommended extra work required for your web site within 2 working days
Rates

DIY Plan Cost = FREE

Ad Hoc rates during business hours - $125 + GST per hour

Ad Hoc rates after hours - $150 + GST per hour


Management Plan Cost =  $500 + GST
Management plan rates during business hours - $75 + GST per hour
Management plan rates after hours - $100 + GST per hour


Management Plan Cost =  $1000 + GST
Management plan rates during business hours - $75 + GST per hour
Management plan rates after hours - $100 + GST per hour

Once you have selected the plan you would like to be on, or if you have any questions, please contact us